1,000 interviews in 2025

Close and personal contact with our customers is an extremely important part of our success. That is why we do not use web-based forms or automated mailings. Instead, we call – every time. A personal conversation makes it possible to understand the whole picture, set the right level, and pick up on details that would otherwise be lost.

Our colleague Lisa is responsible for customer dialogue and will have spoken to over 1,000 customers and contacts by 2025. In each conversation, she asks five questions about delivery reliability, quality, service, communication, and overall satisfaction. All customers are given equal weight in the survey, regardless of size or how many services they purchase from us.

Responses are given on a scale of 1 to 5, and this year's result is our highest ever: 4.61. We are convinced that our approach is unique in the industry and that it is precisely this proximity that makes the difference.

Because it is our own staff who make the calls, the path between feedback and action is extremely short.

Lisa can immediately pass on praise, comments, or suggestions for improvement to the right person in the organization. We can often resolve issues right away.

We often hear that Lisa makes the appointments more than just a routine examination. And we agree—she is exceptional.

Thank you to everyone who takes the time to share their experiences with us. With your help, we continue to develop and build an even better customer experience.